Frequently Asked Questions

Updating Support Center
Topic- How to update Support center?

  • Step 1: Sign in to the “Support Center” with username and password -
  • Step 2: Click on “Online Customers” from the menu bar.
  • Step 3: Click on “Force Update.”
NOTE: Current updated “Example District” will be visible only after “Force Update” is selected

  • Step 4: Click on Example District (1) - “Edit” icon.
  • Step 5: Select “Sales Rep Name” from dropdown box on popup page and click on “Submit”
  • Step 6: Click on “Example District (1).”
  • Step 7: Click on “Force Update” to view “Product Purchased.”
  • Step 8: Click on “Refresh.”
NOTE: “Role”, “Start Date” and “End Date” will be visible only after “Refresh”

  • Step 9: Click on “Edit.”
  • Step 10: Edit the school details in the fields on the pop-up page and click on “Submit.”

NOTE: From the PO, please take the contact information, subscription type, subscription start and end date and take the “ID” (1234) from the PO URL Link. Remember, the last 4 numbers of the PO URL link.

  • Step 11: View the updated account on Support Center page.

- A detailed explanation with screenshots have been presented in the document attached below. Kindly refer to it for more information.

Attachments: Updating an Account in Support Center.docx (431.8 kb) 

 Last updated Thu, December 29, 2016 5:55am

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