Frequently Asked Questions

Adding users in "My Group" and updating the details in support site
Topic- How to add users in "My group" and update the details in support site?

  • Step 1: Click on “My Group”
  • Step 2: Click on “Import Users.”
  • Step 3: Click on “Download Sample File.”
  • Step 4: View “Downloaded Sample File” excel file.
  • Step 5: Add the required information into the excel file and hit “Save As” button to download the file on your local machine.
  • Step 6: Type in the 3 words of the District name in “District” column and select the district from the drop-down. Once done, click on Browse & Upload.
  • Step 7: Click on “Import Valid Users”
  • Step 8: View “Valid Users List” and click on “Close”
  • Step 9: Sign into the “Support Center” with User Name and Password -
  • Step 10: Click on “Online Customers”
  • Step 11: Click on “Example District”
  • Step 12: Click on “Refresh”
  • Step 13: View “Updated Account”
  • Step 14: Access this link to update existing entry
  • Step 15: Verify the “Updated Screen” to check if your inputs are correct.

- A detailed explanation with screenshots have been presented in the document attached below. Kindly refer to it for more information.

Attachments: Adding Users in My Group and Updating Support Site.docx (598.8 kb) 

 Last updated Thu, December 29, 2016 5:55am

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